VBM-AI handles appointment booking, prescription requests, routine patient queries and triage — freeing your staff to focus on the patients in front of them.
Patients book routine, follow-up and specialist appointments — matched to the right clinician and slot based on your availability rules.
Patients request repeats over the phone — VBM-AI captures medication name, patient details and collection method, routing to the prescribing clinician.
Patients enquiring about results triaged appropriately — routine communicated, urgent matters escalated immediately.
Patients change appointments without tying up your reception line — freed slot offered to your waiting list automatically.
Opening hours, parking, services available, referral processes — answered instantly without reception involvement.
Emergency calls identified and escalated immediately. VBM-AI never delays urgent medical situations — escalation rules configured to your protocols.
Within 3 seconds, every call answered professionally. Patients greeted warmly and reason for calling identified.
Routine requests handled automatically. Urgent matters escalated following your clinical protocols. No patient left without an appropriate response.
Appointment confirmed, logged in your clinical system, patient reminded 24 hours before.
Patients book outside surgery hours — evenings, weekends, bank holidays. Matched to the right clinician based on appointment type configured by your team.
Calls showing signs of urgency immediately escalated to a human. Escalation rules configured to your clinical protocols — AI never handles emergencies alone.
Repeat prescriptions captured with all required details and routed directly to the prescribing clinician — freeing reception from this high-volume routine task.
All patient data handled in full compliance with UK GDPR and NHS data standards. Data Processing Agreements provided on request.
Professional, calm — and the patient's request handled correctly first time.
Book a personalised walkthrough →Integration with the UK's leading GP clinical systems for appointment booking and patient record access.
Compatible with NHS appointment frameworks — works alongside your existing NHS digital infrastructure.
For private practices — appointments synced directly to clinician calendars in real time.
Automated appointment confirmations and 24-hour reminders sent to patients — reducing DNA rates significantly.
All patient interaction data stored in compliance with UK GDPR and NHS standards. DPA provided on request.
Connect to referral systems, pharmacy platforms and more.
"Our reception team was spending three hours a day on appointment booking and repeat prescription calls. VBM-AI handles all of it now. Our receptionist can actually focus on patients sitting in front of them — the difference in patient experience has been remarkable."
VBM-AI is configured with your clinical escalation rules. Any call showing urgency — chest pain, breathing difficulties, mental health crisis — is immediately escalated to a human. The AI never handles genuine emergencies autonomously. Emergency protocols are agreed during setup.
Yes. All patient data is stored in full compliance with UK GDPR and NHS data standards. A Data Processing Agreement is provided on request. Patient data belongs entirely to your practice and is never shared with third parties.
Yes — we integrate with EMIS Web, SystmOne and most major UK clinical systems. The level of integration depends on your system's API access. We assess this during the discovery call at no cost.
Yes. VBM-AI can verify patients using date of birth, postcode, NHS number or any combination your practice requires.
Book a free call. We'll walk through how VBM-AI would work in your specific practice — including clinical protocol configuration and system integrations.